Products
Call Tracking
The foundation of any successful call management system is call tracking or call recording.
Call management is the process of managing your business’s phone calls to aid in marketing and sales. It helps companies understand how their phone lines and offline marketing attribution impact their overall marketing and company success.
LeadScore
LeadScore helps your business to see past simply the number of phone calls received from different ad sources, using real human analysts to identify which calls are true prospects and determines the overall lead percentage of incoming calls.
LeadScore also identifies revenue-generating opportunities to provide an accurate analysis of marketing return-on-investment (ROI).
DealSaver
DealSaver determines which prospect calls result in appointments, and which are missed opportunities.
With DealSaver, you can view appointment conversion rates by an employee, ad source, and overall.
DealSaver gives your business the chance to reclaim missed appointment opportunities by alerting you in near-real-time when a call handler doesn’t set an appointment with a phone lead.
Web Analytics
These days, a majority of people turn to online research before they buy products, which makes tracking your online presence more important than ever. Just tracking incoming calls is no longer giving you the whole picture of a consumer's journey. By simply adding one line of code to your website, you can gather intelligent insights to better understand your customers and make more effective marketing strategies.
Dynamic Number Insertion
DNI enables your business to connect consumers’ online and offline journeys together. This way, you can see a leads’ complete digital journey that led to them reaching out to you tying their conversion data to their web activity
Online Chat
Using our chat product allows your potential customers to easily reach an agent and ask questions in real time while searching your website. By allowing people to chat with an agent directly, you can guarantee you don't miss those potential customers who may not reach out via phone for simple questions. Chats are easily managed in Message Center where you can also access incoming text messages, making one convenient platform for agents to manage incoming leads.
Texting
This day and age, people are so much more dependent on mobile devices, and many prefer a text message conversation over a phone call. Text messaging is not only a convenient and easy way to send a simple message to someone else, it also saves time and can get right to the point without the necessary small talk that phone conversations need.
Using our text messaging solution allows your agents can handle conversations all from one convenient platform.
Speech Analytics
There's a lot to be gathered from phone conversations, not all of which can be pulled just from humans listening to calls. Our speech analytics solution allows AI to transcribe calls, pull data from the transcriptions, and automatically categorize them based on preset criteria. Machines are always learning, and as more calls filter through the system, it continues to get smarter based on your data
Call Treatments
Build interactive audio experiences for your clients to help better support where they need to be directed to. You can create automatic schedules, interactive voice menus, ring mutliple phones at once, and set up many other features that will get your potential customers to the right place.
Webhook / Integrations
Seamlessly push our web and phone analytics into a third party system to help provide the full picture of how your marketing campaigns are performing.
Product Features
Call Treatment:
IVR
Interactive Voice Response is a way to get your potential customers to the right place. Setting up interactive messages allow callers to hear a pre-recorded message and they can select numbers on the dialpad to get to the department or place they need.
Call Treatment:
Sim Ring
Simultaneous Ring can target multiple phones at once to ensure that a potential customer reaches someone as soon as possible. You can identify which phone numbers to ring, and all phones will ring with the same call until someone picks up.
Call Treatment:
Overflow
Overflow routing helps you manage incoming calls when a line or sales person may be busy. You can set up a number to overflow calls to after a certain number of rings to ensure no potential customer is missed.
Call Treatment:
Time of Day
Time of day routing allows you to redirect calls during certain times of the day. If you have an after hours call center, or would prefer different numbers to receive calls at different points the day, you can setup a schedule to manage your calls.
Real Time Notifications
Send out notifications in real time for every time you receive a call. Push your caller web acitivty, call details, and other campaign information into any third party application to help keep all data in one convenient place.
Message Center
A full service solution that allows you to manage all of your website chats and text messages in one place. Agents can seamlessly interact with potential client, transfer conversations, and keep notes on potential leads in one convenient platform.
Digital Campaigns
Digital campaigns are an easy way to manage your DNI pools and features. Each number swapped on your website will have it's own campaign so that features can be seamlessly enabled and managed for each separate pool.
Offline Marketing Campaigns
Offline Marketing Campaigns empower you to manage your offline marketing campaigns all in one user friendly place. Add new campaigns, manage existing features, or disable all old camapgins with just a few clicks.
Tags
Tags are an additional layer of identification that give you the power to gather more data on campaigns. By adding tags to campaigns, we can provide the additional information for incoming calls in reporting as well as in our API, ensuring that you have as much information as possible.
Teams
Teams allow you separate agents out into different departments or 'teams' that can handle texts or chats. When new chats or texts comes in, they are designated for a team (what is set at the campaign level) so that the correct group can handle it. Texts and chats can be transferred between teams in the event someone needs an alternate department